Terms of Service

Last updated: March 21, 2026

1. Acceptance of Terms

By accessing or using HostAiHub (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. About Us

HostAiHub is a managed AI agent hosting platform. We auto-deploy, provision, maintain, update, and monitor AI agent instances — such as OpenClaw, Hermes and n8n — on behalf of our customers.

HostAiHub is a trading name of Online Creative Network, a company registered in Bangladesh. You are contracting with Online Creative Network.

Registered address:
House 12, Nakla
Sherpur 2150
Bangladesh

3. Account Registration

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be at least 18 years of age or have parental consent
• Not create accounts for fraudulent purposes

You are responsible for all activities that occur under your account.

4. Payment & Billing

• All prices are listed in USD unless otherwise stated
• Payment is processed securely through Paddle, our authorized payment provider (Merchant of Record)
• By purchasing, you agree to Paddle’s Terms of Use and Privacy Policy
• Payment is required before service activation
• Recurring plans are billed at the start of each billing cycle
• We reserve the right to modify pricing with 30 days advance notice

5. Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a full refund within 14 days of your purchase date — no questions asked.

• Refunds are available within 14 days of purchase with no conditions or exceptions
• No reason is required to request a refund
• Refunds are processed through Paddle and returned to the original payment method
• To request a refund, contact us at support@hostaihub.com or open a support ticket

For full details, please see our Refund Policy.

6. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Send spam, phishing emails, or malicious content
• Store or transmit illegal content
• Attempt to gain unauthorized access to other systems
• Use excessive resources that impact other customers
• Resell services without prior written agreement

7. Service Level Agreement

We target 99.9% monthly uptime for hosted instances. This is a service target rather than a guarantee: we monitor every instance, and where we fall short we will extend your service or refund the affected period at your choice. Scheduled maintenance is communicated in advance and is excluded from this target.

We are not liable for downtime caused by factors outside our control, including upstream provider or datacentre outages, network failures between you and us, natural disasters, cyberattacks, or faults in third-party software or AI model providers that your agent depends on.

8. Data & Backups

We perform regular backups of your agent instance data. However, we recommend maintaining your own backups of critical agent configurations. We are not liable for data loss resulting from user error or unforeseen circumstances.

9. Termination

We may suspend or terminate your account if you violate these terms. On suspension your agent is stopped but its data is kept, and it can be restarted once the issue is resolved.

Deletion is permanent, and the window before it is short. When a subscription lapses or a service is cancelled, the agent’s container and its storage volumes are destroyed after a grace period:

• 7 days for services bought directly from us, counted from the day the subscription expires. We email you when the countdown starts and again before it ends.
• 3 days for services bought through a marketplace such as RarHost or GGSell, counted from the day that marketplace cancels the service.

Once that window passes the data cannot be recovered by us or by you, so please export anything you need first. Renewing or reinstating the service before the deadline cancels the deletion. Lifetime plans do not expire and are never subject to this countdown.

You may request account deletion at any time by contacting support.

10. Limitation of Liability

HostAiHub shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Bangladesh, the jurisdiction in which Online Creative Network is registered. You and we submit to the exclusive jurisdiction of its courts for any dispute arising out of these Terms.

Nothing in this clause removes any statutory consumer right you hold in your own country of residence, including any right to a refund. Payments are processed by Paddle as Merchant of Record, and Paddle’s own buyer terms apply to the payment transaction itself.

12. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email. Continued use of services after changes constitutes acceptance of the updated terms.

13. Contact

For questions about these terms, please contact HostAiHub at support@hostaihub.com or open a support ticket.