Delivery & Cancellation

Last updated: September 16, 2026

1. Everything we sell is digital

There is nothing to ship and no delivery address to give us. Every product is delivered electronically to the email address on your account and to your dashboard at panel.hostaihub.com.

2. Hosted AI agents — automatic, usually within minutes

When your payment is confirmed, provisioning starts automatically. A typical deployment completes in two to five minutes: we build your instance, give it its own subdomain, issue an SSL certificate for it, and wait until it actually answers over the public internet before marking it live.

You then receive an email containing:

• Your agent’s private URL on its own SSL-secured subdomain
• Your login for that agent, where the agent has its own login
• Your HostAiHub dashboard login, for restarts, backups, updates and billing

If the email has not arrived within 15 minutes, check your spam folder and then contact us — your service exists and is running whether or not the email reached you, and we can resend the details.

One thing to know before you buy: a hosted agent needs an AI model API key that you supply yourself, from Anthropic, OpenAI or a compatible provider. Your plan pays for the hosting; the model provider bills you separately for what your agent spends on tokens. We never mark up or take a share of that.

3. Hosting plans and API products — delivered by hand

Lifetime cPanel hosting and API Store products are prepared by a person rather than a script. We deliver these within one business day of payment, and usually much sooner. Delivery is an email containing your control panel address, your login, and anything else the product needs — nameservers, endpoints, or an API key.

If a product is temporarily out of stock, we tell you before we take payment, or refund you in full immediately if we discover it afterwards.

4. If delivery fails

Automated provisioning can fail — a server can be full, or an upstream provider can be down. When that happens we are alerted automatically, and we either complete your order by hand or contact you with a timescale. You are never left with a charge and no service: if we cannot deliver, you get a full refund, regardless of the 14-day window.

5. Cancelling a recurring plan

You can cancel a monthly, yearly or two-year plan at any time from your dashboard, or by asking us. There is no cancellation fee and no notice period.

Cancelling stops future billing. Your service keeps running until the end of the period you have already paid for — we do not cut you off early for cancelling. If you want a refund as well as a cancellation, see our Refund Policy.

6. Lifetime plans

A lifetime plan is a single payment. There is nothing to cancel, no renewal date and no recurring charge, and it does not expire. If you simply stop using it, you are not billed again.

7. What happens to your data afterwards

This is the part worth reading carefully, because deletion is permanent.

• Bought directly from us: when the paid period ends, your agent keeps its data for 7 days. We email you when that countdown starts and again before it ends. Renewing within the 7 days cancels the deletion.
• Bought through a marketplace (RarHost, GGSell): when the marketplace cancels the service, the data is kept for 3 days.

After that window the container and its storage volumes are destroyed and cannot be recovered by us or by you. Export anything you need before then. You can take a backup from your dashboard at any time while the service is active.

8. Who you are paying

Payments are processed by Paddle as Merchant of Record. Paddle handles the transaction, issues your invoice and receipt, and applies any sales tax or VAT due in your country. Your statement will show Paddle rather than HostAiHub. Refunds are returned by Paddle to the original payment method.

9. Contact

Anything unclear about delivery or cancellation: support@hostaihub.com, or use our contact page. We reply within one business day.