Acceptable Use Policy

Last updated: September 16, 2026

1. Scope

This policy applies to every service HostAiHub (Online Creative Network) provides — hosted AI agents, API access and hosting plans — and to everyone who uses them, including people you give access to. It forms part of our Terms of Service.

Your instance is private and we do not read its contents as a matter of course. We investigate when we receive an abuse report, when automated monitoring flags a problem, or when we are required to by law.

2. Content you must not store, send or generate

• Anything unlawful in Bangladesh, in your own country, or in the country your audience is in
• Child sexual abuse material. We report this to the authorities and terminate immediately, without refund and without notice
• Malware, ransomware, exploit kits, or tooling whose purpose is to compromise systems
• Phishing pages, fraudulent storefronts, or material impersonating a person, company or public body
• Content that infringes someone else’s copyright, trademark or other rights
• Material that incites violence, or harasses or threatens a person
• Other people’s personal data obtained unlawfully, or credentials you are not authorised to hold

3. Activities you must not carry out

• Sending unsolicited bulk email, or operating any part of a spam or bulk-messaging operation
• Port scanning, penetration testing, brute-forcing or attempting to access systems you do not own, unless you hold written authorisation from their owner
• Denial-of-service attacks, traffic amplification, or participating in a botnet
• Cryptocurrency mining, or any workload whose main purpose is to consume compute for its own sake
• Reselling or sublicensing the service without a written reseller agreement with us
• Circumventing the resource limits of your plan, or running workloads that degrade service for other customers on the same host

4. Rules specific to AI agents

Hosted agents can act on the internet on your behalf, which creates obligations an ordinary web host does not have. You must not use an agent to:

• Impersonate a real person or organisation, or generate material presented as genuine when it is not — including fake reviews, fabricated records or synthetic media of real people
• Scrape or automate against a third-party service in breach of that service’s terms
• Generate content that is unlawful, or that breaches the usage policies of the AI model provider whose key you supply
• Make automated decisions about people — credit, employment, housing, insurance or similar — without the human review and disclosure the law in your jurisdiction requires
• Send messages at a volume or in a manner that would constitute spam or harassment

You supply your own AI model API key, so the model provider’s policies (Anthropic, OpenAI or whoever you use) apply to you directly and independently of this policy. A breach of their terms is between you and them, and may cost you your key regardless of anything we do.

5. Fair use of resources

Plans advertised as “unlimited” describe the absence of a metered cap, not a licence to consume an entire server. Where an instance materially degrades the host for other customers, we will contact you and work out a fix — a larger plan, a dedicated resource, or a change to the workload. We only throttle or suspend without discussion where the load is causing an active outage for others.

6. Your responsibility for security

You are responsible for what runs on your instance and for who can reach it. Keep your credentials and access tokens private, apply the updates we make available, and tell us promptly if you believe your instance has been compromised. A compromised instance being used to attack others is still a breach of this policy, and we may suspend it to protect third parties while you regain control.

7. Reporting abuse

If you believe a HostAiHub instance is being used in breach of this policy, email support@hostaihub.com with the URL or hostname and what you observed. We acknowledge abuse reports within one business day. Reports concerning child safety or an active attack are handled immediately.

8. How we enforce this

Our response is proportionate to what we find. For most issues we contact you first and give you a reasonable opportunity to fix it. We suspend without prior notice only where there is an active attack, a legal obligation, an immediate risk to other customers, or content of the kind described in section 2 that we must remove on sight.

Where we terminate a service for a serious breach, fees already paid are not refunded. Where we suspend a service in error, we restore it and extend your term by the time lost. If you disagree with an enforcement decision, reply to us — a person will review it.

9. Changes

We may update this policy as the services change or as the law does. Material changes are announced by email before they take effect.

10. Contact

Questions about this policy: support@hostaihub.com, or via our contact page.